1. How long does it take to process an order?
Our order processing time is usually 2 business days. Once your order is shipped, you will receive a confirmation email with tracking information.
2. What payment methods do you offer?
We accept a variety of payment methods, including credit cards, debit cards and secure payment platforms such as PayPal. All payment information is processed through encrypted channels to ensure your safety.
3. How can I check the status of my order?
You can check the status of your order through the “Order Tracking” function on our website by entering your order number and email address. At the same time, we will send an email notification when the order is shipped.
4. What should I do if I receive a damaged item?
If the item you received is damaged during transportation, please contact our customer service team within 48 hours of receiving it and provide relevant photos so that we can handle it. We will arrange a replacement or refund for you.
5. Do you provide international shipping?
Yes, we provide international shipping services. Shipping costs and estimated delivery times will be displayed at checkout, depending on your address and the logistics method you choose.
6. Can I return the item if I am not satisfied?
Our return policy allows you to return an item within 14 days of receipt. Items must be unused and in their original packaging. Please contact us for a return authorization and detailed instructions.
7. How do I clean and maintain my metal bookends?
We recommend using a dry, soft cloth for cleaning and avoid using abrasive cleaners. Check the surface regularly and use metal care oil if necessary to maintain its shine and prevent rust.
8. Do you offer custom services?
We currently do not offer custom services, but we are constantly evaluating customer needs. Stay tuned for updates!
9. How do I contact customer service?
If you need any help, please send a message through the “Contact Us” page on the website or call our customer service hotline. Our customer service team will provide support to you as soon as possible.
We hope that the above questions and conditions will help you better understand our services. If you have any other questions, please feel free to contact us!