1. Shipping Range
We deliver to customers within Australia and internationally. Australia includes all cities, towns and remote areas. International delivery is currently available in certain countries and regions, please see the options at checkout for more information.
2. Delivery Time
Within Australia:
Standard delivery: Once your order is processed, it is expected to arrive within 7 working days, which may vary depending on your region.
Express delivery: If you choose the fast delivery service, your order is expected to arrive within 3 working days.
International delivery:
The estimated delivery time is between 14 working days, depending on the destination country and customs clearance.
3. Logistics partners
We work with the following logistics and delivery companies to ensure safe and timely delivery:
Australia Post: Our main delivery partner, covering all of Australia, providing reliable postal services for domestic orders.
CourierPlease: Provides a fast and efficient courier network for orders that require expedited delivery.
DHL Express: Provides professional delivery services for international orders to ensure fast and safe international transportation.
🚛🚛🚛🚛🚛🚛🚛🚛🚛🚛🚛🚛🚛🚛🚛🚛🚛🚛🚛🚛🚛🚛🚛🚛🚛🚛🚛🚛
🚛🚛🚛🚛🚛🚛🚛🚛🚛🚛🚛🚛🚛🚛🚛🚛🚛🚛🚛🚛🚛🚛🚛🚛🚛🚛🚛🚛
4. Shipping Costs
Courier delivery costs: Courier costs vary by region and package size, detailed quotes will be provided at checkout.
International Shipping:
International shipping costs vary according to destination, package weight and size, and specific costs will be displayed at checkout.
5. Order Tracking
All orders will be provided with a tracking number after shipment. Customers in Australia can enter the order number through our order tracking page to track the delivery status in real time. Tracking information for international orders will be provided in the shipping confirmation email.
6. Unsuccessful Delivery
If the recipient is not at home at the time of delivery, the delivery service will attempt to redeliver the package. If this fails, the courier may deliver the package to a nearby delivery point, where you can choose to collect it yourself. For international orders, if the delivery cannot be made due to an inaccurate address, we will contact you to confirm new delivery arrangements.
🚛🚛🚛🚛🚛🚛🚛🚛🚛🚛🚛🚛🚛🚛🚛🚛🚛🚛🚛🚛🚛🚛🚛🚛🚛🚛🚛🚛
7. Missing and Damaged Goods
If you find that the goods are damaged or the package is missing when signing for it, please contact us within 48 hours of receipt. Please provide relevant photos and information so that we can process and arrange a replacement.
8. Duties and Taxes for International Orders
International orders may be subject to customs duties and value-added tax (VAT) in the destination country. All related costs are the responsibility of the customer, please understand local regulations and fees before placing an order.
9. Customer Service
If you have further questions or need assistance, please feel free to contact our customer service team, we will be happy to help you!