Thank you for choosing us www.rusticbookends.com! To ensure that you have a pleasant shopping experience, please read the following refund terms carefully:
1. Refund Policy
We promise to provide a 14-day worry-free refund service. If you are not satisfied with the product after receiving it, you can apply for a refund within 14 days after receiving the product. Refunds are only applicable to unopened, unused products in the original packaging.
2. Apply for a refund
When applying for a refund, please take the initiative to contact the customer service team and provide the order number and relevant information. Our customer service will assist you in completing the refund application process.
3. Refund processing
Once the refund application is approved, we will process your refund request within 2 working days, and the refund will be returned to your account according to your original payment method.
4. Shipping cost instructions
If the refund is due to quality problems or wrong goods, the shipping cost will be borne by us. If the return is due to personal reasons (such as dislike, wrong purchase, etc.), the return shipping cost shall be borne by the customer.
5. Special Circumstances
For customized products, promotional products or special sale products, no refunds will be given once purchased, unless the product is defective or damaged.
6. After-Sales Service
If you encounter any problems during use, please feel free to contact our customer service team and we will be happy to help you.
Thank you for your trust and support for www.rusticbookends.com! We hope you enjoy our products and please feel free to contact us if you have any questions.